Please, read carefully Ifurnitureassembly policy
For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
How do you book our service?
First decide which service package you would like from us (shopping and delivery, assembly only, etc. See website for details: ifurnitureassembly.com).
Then, please email us your shopping list, and the date/time you would prefer to receive our service(s). We will email you a quote for the service(s) you have chosen based on the total price of the items on your shopping list. We will also confirm the date/time window of our service(s).
Once you book our service, what happens?
Basically, you just have to sit back and relax! On the day of our service(s) we will keep you updated on any possible delays we may be experiencing due to traffic, etc.
Are there any additional fees that may apply to using our services?
There may be additional fees, including tolls, parking lot fees, and walk-up fees ($15 per floor, 3rd floor and above. Ground floor is counted as the first floor.) We will remind you of these fees prior to providing you with our service (except the parking fee, since we will not know until we arrive at your home/business).
What methods of payment do we accept?
We accept cash, credit, debit, Venmo, and Paypal. Please note that there will be a 3.5% transaction fee added to all credit card and Paypal payments. This is a fee that our company is charged by Square and Paypal for every transaction.
When do you make the payment for your merchandise and the services we provide?
If you chose to have us do your shopping and deliver/assembly, we will go to IKEA and purchase and pay for your items. After we come to your home/business and deliver/assemble your items, you will pay us back for the merchandise as well as for our services.
Do we assemble non-IKEA furniture and provide any other handyman services?
Yes, we assemble non-IKEA furniture. For non-IKEA furniture assembly we charge $45-$65/hour/technician, depending on the difficulty of the item(s) to be assembled. We will quote you a price estimate once you send us an image and description of the item(s). We charge a 3-hour minimum.
We also provide a variety of other household/business handyman services, including TV wall mounting and kitchen installation. Please contact us directly to see if we can help you.
Do we provide same day services?
This depends entirely on our availability. However, we do always strive to at least provide NEXT DAY services. Depending on the season, sometimes we are booked far in advance. But always feel free to check with us to see if we are available for same day delivery.
Do we have a Certificate of Insurance?
What is the procedure if your building requires a COI?
You will send us your building information and we will send it to our insurance broker so your building can be added to our policy. This will take 1-2 business days. After this process is complete, we will be able to provide our services to you.
How long does it take to get a reply to an email, phone call, or text?
Please note, EMAIL is the best way to contact us. We try to answer all emails, calls, and texts within 30 mins – 1hour during our business hours. On days when we are particularly busy, it may take us longer. We apologize in advance if this happens to be the case.
What are our normal business hours?
- Mon 8am – 6pm
- Tues 8am – 6pm
- Wed 8am – 6pm
- Thu 8am – 6pm
- Fri 8am – 6pm
- Sat Closed
- Sun Closed
Please note, we respond to emails and phone calls only during our normal business hours.
Do we ever provide services on weekends?
We do NOT provide delivery services on weekends. We MAY be able to provide assembly services on some weekends. Please contact us to see if we are available.
Do you offer any discounts?
From time to time we have special deals on our services, and they will be listed on our website. Otherwise, our prices are as listed on our website. We have tried to give as detailed a price description as possible on our website, for your convenience and to be as transparent as possible. We pride ourselves on providing fair, efficient, and competitive services to ALL of our customers.
What if I want to return the Ikea item I got delivered by you?
We also provide return service to our clients. The price for this service starts from $99 (depends on quantity and type of the items).
What can I do with the garbage left after your assembly service?
We can take the boxes left after our assembly service to your building’s garbage disposal area free of charge. But if you want these boxes to be taken outside of your building with us we charge $100-$250 depending on the amount of garbage.