I would like to furnish my business/office. How do I start?

Absolutely! We love working with business owners and we have special discounts for you. Send us an email to info@ifurnitureassembly.com to get started.

I am an interior designer. How can I collaborate with you on my projects?

Absolutely! We love working with interior designers and staging experts. We run special offers for interior designers and staging experts too. Send an email to info@ifurnitureassembly.com to get started.

My order arrived damaged. What do I do?

Oh no! Send us a DM so we can help.

Can I change or cancel my order?

All sales are final. If there is a problem with your order please contact us. There is a restocking fee of 20% plus pick up fee where applicable.

What is your return policy?

All sales are final. If you have a concern please reach out to us so we can see how we can help. If a return is accepted, there is a restocking fee of 20% plus pick up fee where applicable. If an exchange is accepted, items must be in their original condition and packaging.

What precautions will you be taking for delivery?

The safety and well-being of our employees and customers are top priority. Before finalizing deliveries, we will confirm that our customers are in healthy standing to accept deliveries safely. Our delivery people will wear masks and gloves for the entire duration of the deliverty.

Do you offer assembly services?

Yes, we do! Send us a DM with a picture of what you need assembled and we will send you a quote. We offer assembly services even for furniture that you did not buy directly from us.

How much is delivery?

Delivery cost starts at $150 depending on location and whether you live in a walk-up or elevator building.

Where do you deliver?

We deliver to NY and NJ. We can’t wait to expand in the future!

Can you hold items?

Yes, we hold items for our customers for up to two weeks with payment of item and delivery.

What methods of payment do you accept?

We process payments with SquareSpace.

I found something I love! What is next?

If you saw the item on our Instagram stories and it’s in our showroom, take a screenshot and send us a DM. If it’s still available, we will send you an invoice and work with you to arrange delivery. We are looking forward to re-opening our showroom in the near future. At that point, you are welcome to come to our Brooklyn showroom to purchase items too. We offer pick up right from our showroom and we can also deliver to your home too.

Can you hold items?

Sorry, we are unable to hold outlet items. We are always posting new items from the outlet so be sure to follow us and check our stories daily.

What methods of payment do you accept?

We process payments with SquareSpace.

I found something I love! What is next?

Awesome! Take a screenshot of the story you saw with the item and send us a DM. If it’s still available, we will send you an invoice to pay for the item and delivery. Next, we purchase the item on your behalf and work with you to arrange delivery time.

Do you have group trips to the outlet stores?

In the future, we are going to have group trips to the outlets. We are thinking through the logistics of how to provide this service safely. There will be some special additional discounts involved so we can’t wait to start. We would love to have you join us. Follow our Instagram account @CreateComforts for updates.

I found an item in a popular store but the price is high. Can you get a better deal for me?

We will definitely do our best! Send us a DM of the piece you are looking for and we will get to work.

I am looking for something in particular, can you help me?

Yep! Send us a DM with a picture of what you are looking for.

When do you post new items on your Instagram stories?

Follow our Instagram account @CreateComforts! We post new items all week.

What are manufacturer items?

We share manufacturers’ catalogues with our customers. Send us a DM with a picture of what you are looking for and we will send you some links. Because the middleman is cut out, you’re going to get great deals!

Is the outlet furniture refurbished or damaged?

We don’t sell damaged furniture. We describe the condition of all furniture and show pictures so you know exactly what you are getting. If you want brand new furniture, you can also DM us a picture of what you are looking for and we will send you links to the manufacturers we collaborate with.

What are outlet items?

Before the pandemic, our Principal Curator would visit the outlet stores weekly and post furniture and decor on our Instagram page. Followers would DM pictures of what they wanted, send payment for the item and we would deliver from the outlet to their home. At this point in time, outlet stores are closed but we are looking forward to resuming our trips to the outlets in the future. Be sure to follow us @CreateComforts for updates!

Can I pick up items from the showroom?

Once businesses open, you certainly can! We still offer delivery within NY and NJ.

What are showroom items?

Items in the showroom are hand selected by our Principal Curator, Kostiantyn. The items in the showroom come from the outlet stores (CB2, West Elm, Restoration Hardware, etc) and also from the manufacturers we work with directly that sell to brand name stores.

Do you have a showroom?

We certainly do! Our showroom is located at 210 Richards Avenue, Brooklyn, NY.
Prior to the pandemic, we were open to the public Tuesday – Sunday from 10AM to 6PM. Once businesses open, we will be open by appointment for the safety of our employees and customers.

Where can I find current inventory?

Please follow @CreateComforts on Instagram for new inventory. We post new items to our Instagram stories during the week.

What is Create Comfort?

We have leveraged the power and accessibility of social media to sell furniture!
Outlet stores offer great deals but are not easily accessible. Each week, our Principal Curator visits the outlets and shares Instagram stories of what is available. See something you like? We will deliver it to you–saving you time and money. For our followers and customers who enjoy an in-person experience, some of our best finds end up in our Brooklyn showroom. We also collaborate with the manufacturers that sell to the popular brand name stores. Our customers have access to the manufacturers catalogues too. However you choose to shop with us, we promise you affordability, quality and beauty.

What if the services can't be provided due to the client's unforeseen circumstances?

If for some reason a client decides to cancel the order less than 36 hours in advance, the cancellation fee in the amount of $200 applies.

How do I book your service?

First decide which service package you would like from us (shopping and delivery, assembly only, etc. See website for details: ifurnitureassembly.com).

Then, please email us your shopping list, and the date/time you would prefer to receive our service(s). We will email you a quote for the service(s) you have chosen based on the total price of the items on your shopping list. We will also confirm the date/time window of our service(s).

What happens after I book your service?

Basically, you just have to sit back and relax! On the day of our service(s) we will keep you updated on any possible delays we may be experiencing due to traffic, etc.

Do you deliver only in NYC?

We deliver in NYC and some parts of NJ. We can also provide our service in some parts on CT and Long Island. Please reach out to us to find out if we serve your area.

Do you assemble non-IKEA furniture and provide any other handyman services?

Yes, we assemble non-IKEA furniture. For non-IKEA furniture assembly we charge $45-$65/hour/technician, depending on the difficulty of the item(s) to be assembled. We will quote you a price estimate once you send us an image and description of the item(s). We charge a 3-hour minimum.
We also provide a variety of other household/business handyman services, including TV wall mounting and kitchen installation. Please contact us directly to see if we can help you.

What are your normal business hours?
  • Mon 8am – 6pm
  • Tues 8am – 6pm
  • Wed 8am – 6pm
  • Thu 8am – 6pm
  • Fri 8am – 6pm
  • Sat Closed
  • Sun Closed

Please note, we respond to emails and phone calls only during our normal business hours.

Do you assemble only IKEA furniture?

We assemble IKEA and any other brand furniture! Our experienced technicians can handle any furniture of any complexity. Don’t hesitate to contact us if you want to save your time 🙂

Do you provide same day service?

This depends entirely on our availability. However, we do always strive to at least provide NEXT DAY services. Depending on the season, sometimes we are booked far in advance. But always feel free to check with us to see if we are available for same day delivery.

Do you provide service on weekends?

Yes, we provide delivery and assembly services on weekends. Please contact us to see if we are available.

Is there a waiting time charge if due to some reason a customer can't let you start the job on time?

Yes, there is a waiting time charge $45 per hour.

Do you charge hourly?

Yes, in some cases we charge hourly, for example if there are too many items to assemble or if it’s a moving service. Please note that our minimum hourly charge is 3 hours for 2 people.

Do you have a Certificate of Insurance?

Yes, we are fully insured up to $2 million.

What is the procedure if my building requires a COI?

You will send us your building information and we will send it to our insurance broker so your building can be added to our policy. This will take 1-2 business days. After this process is complete, we will be able to provide our services to you. We charge $39 for our COI, but it can be waived if a job is big.

Do you offer any discounts?

From time to time we have special deals on our services, and they will be listed on our website. Otherwise, our prices are as listed on our website. We have tried to give as detailed a price description as possible on our website, for your convenience and to be as transparent as possible. We pride ourselves on providing fair, efficient, and competitive services to ALL of our customers.

How long does it take to get a reply to an email, phone call, or text?

Please note, EMAIL is the best way to contact us. We try to answer all emails, calls, and texts within 30 mins – 1hour during our business hours. On days when we are particularly busy, it may take us longer. We apologize in advance if this happens to be the case.

Do you deliver from the West Elm outlet only to NYC?

We deliver to NYC and some parts of NJ.

What if I go to the outlet and buy furniture myself, would you be able to pick it up and deliver it to me?

Yes, if you prefer go to the outlet and buy furniture yourself, you can certainly do that. Just let the staff know that iFurnitureAssembly will pick it up later and they will hold it for us.

Do you have a showroom in NYC?

Yes, we do have it. 201 Richards street, Brooklyn NY 11231

How does the payment for delivery from the outlets works?

There is a deposit in the amount of the delivery fee that is paid prior the delivery. And the amount of your order’s cost is paid upon the delivery.

Is furniture in the outlets used or damaged?

Not necessarily, some of the furniture is floor samples, and some furniture is brand new. We care about our customers and we post only items in good condition in our Instagram Story. All sales are final. NO exchange or return!

What if I don't like the item when you delivered it to me from the outlet?

Everything in the outlet is on final sale. There are no returns or exchanges. If you decide not to keep the item, the deposit you made prior the delivery is NOT refundable. Please make sure you confirmed all the details prior paying the deposit.

Do you install only IKEA kitchens?

We install only IKEA kitchen cabinets with IKEA and Semihandmade panels and doors.

How do I create a kitchen plan?

You can try and create it yourself with the IKEA kitchen planner tool but please remember, that if the measurements are not correct, the entire kitchen installation process can be ruined. Or you can hire us to create your kitchen plan and be sure that everything starting from that moment will be nice and smooth.

Do you provide your IKEA kitchen planning service only in NYC?

We provide our IKEA kitchen planning service only in NYC. But we are constantly working on expanding our service area, please reach out to us to find out if we serve your area.

Do you do electrical works?

We DON’T do any electrical works.

Do you do kitchen demolition?

Unfortunately, we DON’T provide the kitchen demolition service.

Do you do plumbing works?

We DON’T do any plumbing works.

Do you connect appliances/lighting to the electricity?

No, we don’t provide this service.

How much does your IKEA kitchen planning service cost?

Our IKEA kitchen planning service fee is $250. Please note that if you order your IKEA kitchen installation from us, the kitchen planning service is free and this amount will be deducted from the final total.

Do I need to confirm the pickup time with you before placing my Click and collect order?

Yes, before you go ahead and place the Click and Collect order, please ask us if the time slot you’re going to choose is available.

Do I need to be present at IKEA when you pick up my Click and collect order?

No, the only thing you need to do is to specify one of our delivery guys’ name as the person who will do the pickup. Please reach out to us before you place your Click and collect order.

What if some items from my list are out of stock? Do you check the stock availability?

Usually we ask our customers to check the stock availability themselves a day before the delivery date and, if some items are unavailable, to let us know the alternative items. If while shopping at IKEA we find out that something from the list is out of stock, we reach out to the customer and let them know about it.

Will I get a call or text when my furniture is on the way?

Sure, we always let our customers know when we are on our way to them.

Do you take away the garbage left after the assembly?

We can take the boxes left after our assembly service to your building’s garbage disposal area free of charge. But if you want these boxes to be taken outside of your building with us we charge $100-$250 depending on the amount of garbage.

What if I want to return the Ikea item I got delivered by you?

We also provide return service to our clients. The price for this service starts from $99 (depends on quantity and type of the items).

When do I pay for my merchandise and the service provided?

If you chose to have us do your shopping and deliver/assembly, we will go to IKEA and purchase and pay for your items. After we come to your home/business and deliver/assemble your items, you will pay us back for the merchandise as well as for our services.

What payment methods do you accept?

We accept cash, credit, debit, Venmo, and Paypal. Please note that there will be a 3.5% transaction fee added to all credit card and Paypal payments. This is a fee that our company is charged by Square and Paypal for every transaction.

Are there any additional fees that may apply to your services?

There may be additional fees, including tolls, parking lot fees, and walk-up fees ($20 per floor after 2nd floor. Ground floor is counted as the first floor.) We will remind you of these fees prior to providing you with our service (except the parking fee, since we will not know about it until we arrive at your home/business).

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