FAQ

How do I book your service?

First decide which service package you would like from us (shopping and delivery, assembly only, etc. See website for details: ifurnitureassembly.com).

Then, please email us your shopping list, and the date/time you would prefer to receive our service(s). We will email you a quote for the service(s) you have chosen based on the total price of the items on your shopping list. We will also confirm the date/time window of our service(s).

What happens after I book your service?

Basically, you just have to sit back and relax! On the day of our service(s) we will keep you updated on any possible delays we may be experiencing due to traffic, etc.

Do you deliver only in NYC?

We deliver in NYC and some parts of NJ. We can also provide our service in some parts on CT and Long Island. Please reach out to us to find out if we serve your area.

Do you assemble non-IKEA furniture and provide any other handyman services?

Yes, we assemble non-IKEA furniture. For non-IKEA furniture assembly we charge $45-$65/hour/technician, depending on the difficulty of the item(s) to be assembled. We will quote you a price estimate once you send us an image and description of the item(s). We charge a 3-hour minimum.
We also provide a variety of other household/business handyman services, including TV wall mounting and kitchen installation. Please contact us directly to see if we can help you.

What are your normal business hours?
  • Mon 8am – 6pm
  • Tues 8am – 6pm
  • Wed 8am – 6pm
  • Thu 8am – 6pm
  • Fri 8am – 6pm
  • Sat Closed
  • Sun Closed

Please note, we respond to emails and phone calls only during our normal business hours.

Do you assemble only IKEA furniture?

We assemble IKEA and any other brand furniture! Our experienced technicians can handle any furniture of any complexity. Don’t hesitate to contact us if you want to save your time 🙂

Do you provide same day service?

This depends entirely on our availability. However, we do always strive to at least provide NEXT DAY services. Depending on the season, sometimes we are booked far in advance. But always feel free to check with us to see if we are available for same day delivery.

Do you provide service on weekends?

Yes, we provide delivery and assembly services on weekends. Please contact us to see if we are available.

Do you charge hourly?

Yes, in some cases we charge hourly, for example if there are too many items to assemble or if it’s a moving service.

Do you have a Certificate of Insurance?

Yes, we are fully insured up to $2 million.

What is the procedure if my building requires a COI?

You will send us your building information and we will send it to our insurance broker so your building can be added to our policy. This will take 1-2 business days. After this process is complete, we will be able to provide our services to you.

Do you offer any discounts?

From time to time we have special deals on our services, and they will be listed on our website. Otherwise, our prices are as listed on our website. We have tried to give as detailed a price description as possible on our website, for your convenience and to be as transparent as possible. We pride ourselves on providing fair, efficient, and competitive services to ALL of our customers.

How long does it take to get a reply to an email, phone call, or text?

Please note, EMAIL is the best way to contact us. We try to answer all emails, calls, and texts within 30 mins – 1hour during our business hours. On days when we are particularly busy, it may take us longer. We apologize in advance if this happens to be the case.

Do you deliver from the West Elm outlet only to NYC?

We deliver to NYC and some parts of NJ.

What if I go to the outlet and buy furniture myself, would you be able to pick it up and deliver it to me?

Yes, if you prefer go to the outlet and buy furniture yourself, you can certainly do that. Just let the staff know that iFurnitureAssembly will pick it up later and they will hold it for us.

Do you have a showroom in NYC?

No, we don’t have a showroom. We deliver from the outlets and we have an online store that you can see on our website.

How does the payment for delivery from the outlets works?

There is a deposit in the amount of the delivery fee that is paid prior the delivery. And the amount of your order’s cost is paid upon the delivery.

Is furniture in the outlets used or damaged?

Not necessarily, some of the furniture is floor samples, and some furniture is brand new. We care about our customers and we post only items in good condition in our Instagram Story.

What if I don't like the item when you delivered it to me from the outlet?

Unfortunately, you can’t return the item, the outlets’ policy doesn’t allow this.

Do you install only IKEA kitchens?

We install only IKEA kitchen cabinets with IKEA and Semihandmade panels and doors.

How do I create a kitchen plan?

You can try and create it yourself with the IKEA kitchen planner tool but please remember, that if the measurements are not correct, the entire kitchen installation process can be ruined. Or you can hire us to create your kitchen plan and be sure that everything starting from that moment will be nice and smooth.

Do you provide your IKEA kitchen planning service only in NYC?

We provide our IKEA kitchen planning service only in NYC. But we are constantly working on expanding our service area, please reach out to us to find out if we serve your area.

Do you do electrical works?

We DON’T do any electrical works.

Do you do kitchen demolition?

Unfortunately, we DON’T provide the kitchen demolition service.

Do you do plumbing works?

We DON’T do any plumbing works.

Do you connect appliances/lighting to the electricity?

No, we don’t provide this service.

How much does your IKEA kitchen planning service cost?

Our IKEA kitchen planning service fee is $250. Please note that if you order your IKEA kitchen installation from us, the kitchen planning service is free and this amount will be deducted from the final total.

Do I need to confirm the pickup time with you before placing my Click and collect order?

Yes, before you go ahead and place the Click and Collect order, please ask us if the time slot you’re going to choose is available.

Do I need to be present at IKEA when you pick up my Click and collect order?

No, the only thing you need to do is to specify one of our delivery guys’ name as the person who will do the pickup. Please reach out to us before you place your Click and collect order.

What if some items from my list are out of stock? Do you check the stock availability?

Usually we ask our customers to check the stock availability themselves a day before the delivery date and, if some items are unavailable, to let us know the alternative items. If while shopping at IKEA we find out that something from the list is out of stock, we reach out to the customer and let them know about it.

Will I get a call or text when my furniture is on the way?

Sure, we always let our customers know when we are on our way to them.

Do you take away the garbage left after the assembly?

We can take the boxes left after our assembly service to your building’s garbage disposal area free of charge. But if you want these boxes to be taken outside of your building with us we charge $100-$250 depending on the amount of garbage.

What if I want to return the Ikea item I got delivered by you?

We also provide return service to our clients. The price for this service starts from $99 (depends on quantity and type of the items).

When do I pay for my merchandise and the service provided?

If you chose to have us do your shopping and deliver/assembly, we will go to IKEA and purchase and pay for your items. After we come to your home/business and deliver/assemble your items, you will pay us back for the merchandise as well as for our services.

What payment methods do you accept?

We accept cash, credit, debit, Venmo, and Paypal. Please note that there will be a 3.5% transaction fee added to all credit card and Paypal payments. This is a fee that our company is charged by Square and Paypal for every transaction.

Are there any additional fees that may apply to your services?

There may be additional fees, including tolls, parking lot fees, and walk-up fees ($15 per floor, 3rd floor and above. Ground floor is counted as the first floor.) We will remind you of these fees prior to providing you with our service (except the parking fee, since we will not know until we arrive at your home/business).

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